Privacy Policy
Privacy and Cookies Policy
We are committed to
protecting the privacy of all visitors to the naijafood.city domain and its
subdomains ("Website") and make use of its service
("Service"), including all visitors who access the Website or Service
through any mobile application or other platform or device. Please read the
following Privacy and Cookies Policy which explains how we use and protect your
information.
By visiting and/or using the
Service on the Website, you agree and where required you consent to the
collection, use and transfer of your information as set out in this policy.
The Website uses cookies to
improve the quality of our site and service, and to try and make your browsing
experience meaningful. When you enter our site our web server sends a cookie to
your computer which allows us to recognise your computer but not specifically
who is using it. By associating the identification numbers in the cookies with
other customer information when for example you log-in to the site, then we
know that the cookie information relates to you.
By visiting and/or using the
Service on the Website, you consent to our cookie settings and agree that you
understand this policy which explains how you can manage your cookie choices
and preferences.
1. INFORMATION THAT WE
COLLECT FROM YOU
1.1. When you visit the
Website or use the Service to make an Order from a Vendor through the Website,
you may be asked to provide information about yourself including your name,
contact details (such as telephone and mobile numbers and e-mail address) and
payment information (such as credit or debit card information). We may also
collect information about your usage of the Website and Service and information
about you from the materials (such as messages and reviews) you post to the
Website and the e-mails or letters you send to us.
1.2. By accessing naijafood.city
information and/or the Website or Service using mobile digital routes such as
(but not limited to) mobile, tablet or other devices/technology including
mobile applications, then you should expect that our data collection and usage
as set out in this Privacy and Cookies Policy will apply in that context too.
We may collect technical information from your mobile device or your use of the
Website or the Service through a mobile device, for example, location data and
certain characteristics of, and performance data about, your device,
carrier/operating system including device and connection type, IP address,
mobile payment methods, interaction with other retail technology such as use of
NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain
anonymous through your device and/or platform settings, this information may be
collected and used by us automatically if you use the Website or Service through
your mobile device(s) via any naijafood.city mobile application, through your
mobile's browser or otherwise.
2. USE OF YOUR INFORMATION
2.1. Your information will
enable us to provide you with access to the relevant parts of the Website and
to supply the Service. It will also enable us to bill you and enable us and/or
a Vendor with whom you have placed an Order to contact you where necessary
concerning the Service. For example, we and/or the Vendor may use your
information to provide you with status updates or other information regarding
your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS
etc.). We will also use and analyse the information we collect so that we can
administer, support, improve and develop our business, for any other purpose
whether statistical or analytical and to help us prevent fraud. Where
appropriate, now and in the future you may have the ability to express your
preferences around the use of your data as set out in this Privacy and Cookies
Policy and this may be exercised though your chosen method of using the
Service, for example mobile, mobile applications or any representation of the
Website.
2.2. We may use your
information to contact you for your views on the Service and to notify you
occasionally about important changes or developments to the Website or the
Service.
2.3. Where you have indicated
accordingly, you agree that we may use your information to let you know about
our other products and services that may be of interest to you including
services that may be the subject of direct marketing and we may contact you to
do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by
e-mail.
2.4. Where you have indicated
accordingly, you agree that we may also share information with third parties
(including those in the food, drink, leisure, marketing and advertising
sectors) to use your information in order to let you know about goods and
services which may be of interest to you (by post, telephone, mobile messaging
(e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we
collect so that we can administer, support, improve and develop our business
and services to you.
2.5. If you do not want us to
use your data in this way or change your mind about being contacted in the
future, please let us know by using the contact details set out in paragraph 7
below and/or amending your profile accordingly.
2.6. Please note that by
submitting Reviews regarding the Website, Service and/or Vendors, you consent
to us to use such Reviews on the Website and in any marketing or advertising
materials. We will only identify you for this purpose by your first name and
the city in which you reside (and any other information that you may from time
to time consent to us disclosing).
3. DISCLOSURE OF YOUR
INFORMATION
3.1. The information you
provide to us will be transferred to and stored on our servers which may be in
or outside Liberia, and may be accessed by or given to our staff and agents
working outside Liberia and third parties including subsidiaries and affiliates
who act for us for the purposes set out in this policy or for other purposes
notified to you from time to time in this policy. We will always take steps to
ensure that your information is treated in accordance with this policy.
3.2. The third parties with
whom we share your information may undertake various activities such as
processing credit card payments and providing support services for us. In
addition, we may need to provide your information to any Restaurants and/or
Vendors that you have placed an Order with so as to allow the Restaurant and/or
Vendor to process and deliver your Order. By submitting your personal data, you
agree to this transfer, storing or processing. We will take all steps
reasonably necessary to ensure that your data is treated securely and in
accordance with this Privacy and Cookies Policy.
3.3. If you have consented we
may allow carefully selected third parties, including marketing and advertising
companies, our affiliates and associates, to contact you occasionally about
services that may be of interest to you. They may contact you by post,
telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you
change your mind about being contacted by these companies in the future, please
let us know by using the contact details set out in paragraph 7 below and/or by
amending your profile accordingly.
3.4. If our business enters into
a joint venture with, purchases or is sold to or merged with another business
entity, your information may be disclosed or transferred to the target company,
our new business partners or owners or their advisors.
3.5. We may use the
information that you provide to us if we are under a duty to disclose or share
your information in order to comply with (and/or where we believe we are under
a duty to comply with) any legal obligation; or in order to enforce the Website
Terms and any other agreement; or to protect our rights or the rights of
Restaurants and/or Vendors or other third parties. This includes exchanging
information with other companies and other organisations for the purposes of
fraud protection and prevention.
4. SECURITY AND DATA
RETENTION
4.1. We take steps to protect
your information from unauthorised access and against unlawful processing,
accidental loss, destruction and damage. We will keep your information for a
reasonable period or as long as the law requires.
4.2. Where you have chosen a
password or PIN number which allows you to access certain parts or features of
the Website, you are responsible for keeping this password or PIN number
confidential. We advise you not to share your password with anyone. Unless we
negligently disclose your password to a third party, we will not be liable for
any unauthorised transactions entered into using your name and password.
4.3. The transmission of
information via the internet is not completely secure. Although we will take
steps to protect your information, we cannot guarantee the security of your
data transmitted to the Website; any transmission is at your own risk. Once we
have received your information, we will use strict procedures and security
features to try to prevent unauthorised access.
5. COOKIES
5.1. Cookies are small pieces
of information which are issued to your computer when you visit a website and
which store and sometimes track information about your use of the site. A
number of cookies we use last only for the duration of your web session and
expire when you close your browser. Other cookies are only used where you ask
us to remember your login details for when you next return to the site and will
last for a longer duration.
5.2. The cookies used on the
Website are explained below and based on the International Chamber of Commerce
guide for cookie categories: (a) Strictly Necessary Cookies, (b) Performance
Cookies, (c) Functionality Cookies, and (d) Targeting and Sharing Cookies.
5.3. Strictly Necessary
Cookies
5.3.1. Strictly necessary
cookies allow you to use essential features of our site such as enabling you to
order takeaway more easily. The essential features of our site require strictly
necessary cookies so that we can remember your postcode and what is in your
shopping basket whilst you continue to order products from our site and/or
navigate to different pages of the site during your browsing session. We are
also able to identify you as being logged in to naijafood.city and to ensure
that you are able to access the appropriate features on our site. If you choose
not to accept these cookies, you will be unable to use our site for ordering
takeaway, only for browsing.
5.3.2. The Website uses
strictly necessary cookies to ensure that you can order more easily. These
cookies remember information about where you are on the site and what is in
your basket so that you can order from naijafood.city easily.
5.4. Performance Cookies
5.4.1. Performance cookies
collect information about how you use our site, so that we can improve the
quality of our site and service.
5.4.2. The Website uses
performance cookies to provide statistics on how our site is used, monitor
other websites that link to ours, and help us improve the site by measuring
usage information and any errors which occur during our users browsing
experience; including Piwik and Google Analytics, two web analytics services.
5.4.4. Piwik and Google
Analytics use cookies in order to evaluate your use of the naijafood.city website.
Both Piwik and Google store the information collected by cookies on servers in
the United States. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with
any other data held by Google. To reject or delete these cookies, visit:
google.com/intl/en/policies/privacy.
5.5. Functionality Cookies
5.5.1. Functionality cookies
provide you with improved site functionality by allowing access to additional
services or to enhance your future visits to our site.
5.5.2. naijafood.city uses
functionality cookies to provide you with improved site functionality whilst
you are browsing. These cookies may share information with partners to provide
services on our site. The information shared is only to be used to provide the
service, product or function and not for any other purpose.
5.6. Targeting and Sharing
Cookies
5.6.1. Targeting and sharing
cookies offer you a customised browsing experience by providing you with
interest based services both on this website as well as others. These cookies
only collect information by reference to the IP address that you are using.
Some of these customised browsing experiences may be linked to services
provided by third parties which provide these services for recognizing that you
have visited our website. This information is used to inform you of products
and/or services which may be of interest to you or for services provided by our
third party partners.
5.6.2. Targeting and sharing
cookies may also link to social networks such as Facebook or Twitter provide
advertising agencies with information on your visit so that they can present
you with adverts which may be of interest to you.
5.6.4. The Website uses
targeting and sharing cookies to allow social tracking and traffic analysis through
a service called AddThis. Data is only used in aggregate and the cookies
persist until they expire, and are then deleted.
5.7. Managing your Cookie
Preferences
5.7.1. Some of the cookies
used by our site are served by us, and some are served by third parties who are
delivering services on our behalf. Most web browsers automatically accept
cookies but, if you prefer, you can change your browser to prevent that or to
notify you each time a cookie is set. You can also learn more about cookies by
visiting www.allaboutcookies.org which includes additional useful information
on cookies and how to block cookies using different types of browser. Please
note however, that by blocking or deleting cookies used on our site you may not
be able to take full advantage of our site if you do so.
5.7.2. We are continually
striving to develop improved ways of managing your cookie preferences. As new
technologies and solutions emerge, this cookies policy may be updated to
reflect any such advances in technology and preference management tools.
6. ACCESSING AND UPDATING
6.1. You have the right to
see the information we hold about you ("Access Request") and to ask
us to make any changes to ensure that it is accurate and up to date. If you
wish to do this, please contact us using the contact details set out in
paragraph 7 below. In the event that you make an Access Request, we reserve the
right to charge a fee of one dollar (USD 1.00) to meet our costs in providing
you with details of the information we hold about you.
7. CONTACT
7.1. All comments, queries
and requests relating to our use of your information are welcomed and should be
addressed to TAXI WEST FOOD DELIVERY Mercyland Estate off Dada Estate, Osogbo,
Osun State, Nigeria, or send an email to info@taxiwest.city
or better still call +234 8151 500500.
8. CHANGES TO OUR PRIVACY AND
COOKIES POLICY
8.1. Any changes to our
Privacy and Cookies Policy will be posted to the Website and, where
appropriate, through e-mail notification.